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  • Check-in counters will normally open three hours prior to scheduled departure time and closes 45 minutes to 1 hour prior to scheduled departure time. Boarding gates will close 15 minutes prior to departure time.
  • Passengers must present themselves at check-in with their Confirmation Reference and valid Passport, together with any other travel documentation required for the journey they are undertaking e.g. visa.
  • It is the Passenger’s responsibility to ensure that they have the necessary valid documentation, including visas, to meet the immigration requirements of their destination.
  • We reserve the right to refuse travel to any Passenger whose documents do not appear to be in order; who arrive late at check-in or the boarding gate or who refuse to follow the set out rules of the airline e.g., excess baggage payment. Should any of these occur we will not make any refund or provide any alternative flight.
  • For those Passengers who require assistance and who have arranged this in advance, we would recommend that you check-in at least 1 hour prior to scheduled departure time.
  • Passengers failing to check-in by the required minimum check-in times above will not be accepted for travel and will lose their seats. If you arrive to check-in outside of these times you will lose your flight and no compensation will be given. We regret that Passengers who fail to check-in within the times specified will not be entitled to a refund, credit or free transfer of flights.
  • As Passengers and their baggage are subject to security screening throughout their journey, it is recommended that you ensure that your cabin baggage is packed in such a way that, if you are requested to do so by airport personnel, you are able to transfer articles into your checked baggage.
  • A Baggage Receipt will be issued for each item of baggage you check-in to be loaded into the aircraft hold, please ensure you retain the baggage receipt until such time as you are satisfied that your checked baggage has been satisfactorily delivered to you. A Baggage Tag will be affixed to each piece of checked baggage displaying the flight number and destination to which you are travelling.
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