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Administrative Formalities

You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, and travel requirements of countries to be flown from or to.
Prior to travel, you must present all exit, entry, health and other documents required by law, regulation, and order. We reserve the right to refuse carriage if you have not complied with these requirements, or your travel documents do not appear to be in order.
If you are denied entry into any country, you will be responsible to pay any fine or charge assessed against us by the Government concerned. If we are required to pay any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, you shall reimburse us on demand, any amount so paid or expenditure so incurred.


Important Notice to Passengers

Punctuality
  • To ensure punctuality of flights, all passengers must be at the check-in counters at least 2 hours before departure. Late passengers are not accepted after flights close.
  • It is important that you go to the gate well before this time to ensure you can travel on your flight. Our agents will point out the final boarding time when you check-in, but please do check your boarding card, listen out for announcements and watch the flight information screens.
  • Our agents will also be able to give you information as to the time needed to reach your boarding gate. It can often take up to 15 minutes to reach the gate from the main departure areas.
  • Boarding gates close no later than 20 minutes before departure to allow us to complete last minute preparations, leave on schedule, and get you to your destination on time.

Government & Airport Taxes
  • The price of this ticket may include taxes, fees and charges which are imposed on air transportation by Government Authorities. They may represent a significant portion of the cost of air travel. You may also be required to pay taxes or fees or charges not already collected.
Special fare restrictions
Important: Special fare restrictions
Many ‘Special’ fares are issued subject to conditions which may restrict or prohibit any change of booking and may limit the amount of any refund due in the event of cancellation or failure to travel. Insurance cover is available in certain circumstances and you should contact your airline office or travel agent for details.

MEA Call Center
In Lebanon, you may contact our 24 hours call center at 01-629999. Please consult our website, or the MEA timetable for a complete listing of MEA contacts worldwide. www.mea.com.lb


Conditions of Contract and other important notices

Passengers on a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that international treaties known as the Montreal Convention, or its predecessor, the Warsaw Convention, including its amendments (the Warsaw Convention system), may apply to the entire journey, including any portion thereof within a country. For such passengers, the applicable treaty, including special contracts of carriage embodied in any applicable tariffs, governs and may limit the liability of the carrier.

NOTICE of Liability Limitations:
The Montreal Convention or the Warsaw Convention system may be applicable to your journey and these Conventions govern and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay.

Where the Montreal Convention applies, the limits of liability are as follows:
Compensation in the case of death or injury: There are no financial limits to the liability for passengers injury or death. For damage up to 100 000 SDRs (approximately EUR 123 000) the air carrier cannot contest claims for compensation.
Above the amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault .

Advance payments:
In case of death or injury, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16 000 SDRs (approximately EUR 20 000).

Passenger Delays:
In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures.
The liability for passenger delay is limited to 4150 SDRs (approximately EUR 5100 ).

Baggage delays:
In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1000 SDRs (approximately EUR 1230 )

Destruction, loss or damage to baggage:
The air carrier is liable for destruction, loss or damage up to 1000 SDRs (approximately EUR 1230 ).
In case of checked baggage, it is liable even if not a fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for baggage:
A passenger can benefit from a higher liability limit by making a special declaration at the latest at check in and by paying a supplementary fee.

Complain on baggage:
If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days,and in case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger 's disposal.

Liability of contracting and actual carriers:
If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damage against either .If the name or code of an air carrier is indicated on the ticket ,that air carrier is the contracting air carrier.

Time limit for action:
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

Basis for the information:
The basis for the rules described above is the Montreal Convention of 28 may 1999, which is implemented in the community by Regu-lation (EC)No 20276/97 {as amended by regulation (EC) No 889/2002} and national legislation of the member states.

Disclaimer:
This is a notice required by European Community Regulation (EC) No 889/2002.This notice cannot be used as a basis for a claim for compensation, not to interpret the provisions of the Regulation or the Montreal Convention, and it does not form part of the contract between the carrier(s) and you.
No representation is made by the carrier(s) as the accuracy of the contents of this notice. Where the Warsaw Convention system applies, the following limits of liability may apply:
1. 16,600 Special Drawing Rights (approximately EUR 20,000; US $20,000) in respect of death or bodily injury if the Hague Protocol to the Convention applies, or 8,300 Special Drawing Rights (approximately EUR 10,000; US $10,000) if only the Warsaw Convention applies. Many carriers have voluntarily waived these limits in their entirety, and US regulations require that, for journeys to, from or with an agreed stopping place in the US, the limit may not be less than US $75,000.

2. 17 Special Drawing Rights (approximately EUR 20; US $20) per kg for loss of or damage or delay to checked baggage, and 332 Special Drawing Rights (approximately EUR 400; US $400) for unchecked baggage.

3. The carrier may also be liable for damage occasioned by delay.

Further information may be obtained from the carrier as to the limits applicable to your journey. If your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of liability.
Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.

Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.

Disclaimer:
1. Your contract of carriage with the carrier that provides you with carriage by air, whether international, domestic or a domestic portion of an international journey is subject to this notice; to any notice or receipt of the carrier; and to the carrier’s individual terms and conditions (Conditions), related rules, regulations and policies (Regulations) and any applicable tariffs.

2. If your carriage is by more than one carrier, different Conditions, Regulations and any applicable tariffs may apply for each carrier.

3. The Conditions, Regulations and any applicable tariffs of each carrier are, by this notice, incorporated by reference into and made part of your contract of carriage.

4. The Conditions may include, but are not restricted to:
  • Conditions and limits on the carrier’s liability for the bodily injury or death of passengers.
  • Conditions and limits on the carrier’s liability for the loss of, damage to or delay of goods and baggage, including fragile or perishable goods.
  • Rules for declaring a higher value for baggage and for paying any supplementary fee that may apply.
  • Application of the carrier’s Conditions and limits of liability to the acts of the carrier’s agents, servants and representatives, including any person providing either equipment or services to the carrier.
  • Claims restrictions, including time limits by which passengers must .le claims or bring actions against the carrier.
  • Rules about reconfirmations or reservations; check in times; the use, duration and validity of air transportation services; and the carrier’s right to refuse carriage.
  • Rights of the carrier and limits on the carrier’s liability for delay or failure to perform a service, including schedule changes, substitution of alternative carriers or aircraft and re-routing, and, when required by applicable law, the obligation of the carrier to notify passengers of the identity of the operating carrier or substituted aircraft.
  • Rights of the carrier to refuse carriage to passengers who fail to comply with applicable laws or who fail to present all necessary travel documents.


5. You can obtain more information about your contract of carriage, and find out how to request a copy, at places where transportation on the carrier is sold. Many carriers also have this information on their websites. When required by applicable law, you have the right to inspect the full text of your contract of carriage at the carrier’s airport and sales of.ces, and upon request, to receive a copy by mail or other delivery service from each carrier free of charge.

6. If a carrier sells air transportation services or checks baggage specifying carriage on another carrier, it does so only as agent for the other carrier.

YOU CANNOT TRAVEL IF YOU DO NOT HAVE ALL REQUIRED TRAVEL DOCUM-ENTS, SUCH AS PASSPORT AND VISA.
GOVERNMENTS MAY REQUIRE YOUR CARRIER TO PROVIDE INFORMATION ON OR PERMIT ACCESS TO PASSENGER DATA.

BAGGAGE:
Excess valuation may be declared on certain types of articles. Carriers may apply special rules for fragile, valuable, or perishable articles. Check with your carrier.

Checked Baggage:
Carriers may permit a free checked baggage allowance, which is set by the carrier and may differ by class, and/or route. Carriers may apply extra charges for checked baggage in excess of their permitted allowance. Check with your carrier.

Cabin (Unchecked) Baggage:
Carriers may permit a free cabin baggage allowance, which is set by the carrier and may differ by class, route, and/ or aircraft type. It is recommended that cabin baggage be kept to a minimum. Check with your carrier. If more than one carrier is providing the transportation for your journey, each carrier may apply different rules on baggage (both checked and cabin).

LIABILITY LIMITATIONS FOR US TRAVEL:
For domestic travel wholly between US points, federal rules require any limit on a carrier’s baggage liability to be at least US$3300.00 per passenger, or the amount currently mandated by 14 CFR 254.5


Your Luggage


For all information related to Baggage click here


  • Dangerous Articles:
    For safety reasons, dangerous articles such as those listed below must not be carried in passengers’ baggage:
    • Compressed gases: (deeply refrigerated, flammable, non-flammable and poisonous) such as butane, oxygen, liquid nitrogen, aqualung cylinders.
    • Corrosives: such as acids, alkalis, wet cell batteries and apparatus containing mercury, i.e. thermometers.
    • Explosives: munitions, ammunition including blank cartridges, hand guns, fireworks, flares and pistol caps.
    • Flammable liquids and solids: such as lighters that need inverting before ignition, lighter fuel and refills, matches (safety matches may be carried on the person), fire lighters, painters and thinners.
    • Radioactive materials. Brief-cases and attache cases with installed alarm devices. Oxidizing materials : such as bleaching powder and peroxides. Poisons and infectious substances such as insecticides, weed killers and live virus materials.
    • Other dangerous articles: such as magnetized material, offensive or irritating materials. Medicines and toiletries in limited quantities which are necessary or appropriate for the passenger during the journey, such as hairsprays, perfumes and medicines containing alcohol may be carried. Many of these listed articles can be carried as air cargo provided they are packed in accordance with cargo regulations. Further information is available on request. .


    Note Replica weapons, knives or daggers will be removed at the security check-points and will not be allowed inside the cabin. MEA will not accept liability if these items are removed at airport security on departure.



    Check-In Times

    You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, and travel requirements of countries to be flown from or to.
    Prior to travel, you must present all exit, entry, health and other documents required by law, regulation, and order. We reserve the right to refuse carriage if you have not complied with these requirements, or your travel documents do not appear to be in order.
    If you are denied entry into any country, you will be responsible to pay any fine or charge assessed against us by the Government concerned. If we are required to pay any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, you shall reimburse us on demand, any amount so paid or expenditure so incurred.

    No Show Passengers and Overbooking

    “No-Show” Passengers:
    On most major airlines, including MEA, a proportion of passengers who have booked seats do not present themselves for their flight. These passengers are known as “no-shows”. Their number varies from route to route, but may be substantial. If you have a booking on one of our flights but know that you are not going to be able to travel on that flight, please let us know as early as possible. Knowing that you are not going to use your reservation, we can then offer the seat to another customer who otherwise would be unable to travel. Remember that one day you may be the passenger needing a reservation on an already fully-booked flight.

    Overbooking:
    In order to minimize the effect of “no-shows”, and to enable their seats to be used by passengers who otherwise would not be able to travel on their chosen flight, MEA, and most major airlines may overbook services. By careful monitoring and control we do our utmost to match the number of available seats to the number of passengers that we expect will appear for the flight. Whilst MEA makes every effort to provide seats for which confirmed reservations have been made, no absolute guarantee of seat availability is denoted by the expression reservations, bookings, status OK and the timings attached to them.

    MEA operates compensation schemes for passengers with confirmed reservations who are unjustifiably denied carriage because of non-availability of seats and details of these schemes are available at check-in.



    Denied Boarding

    Flights may be overbooked, and there is a slight chance that a seat will not be available on a flight even if you have a confirmed reservation. In most circumstances, if you are denied boarding involuntarily, you are entitled to compensation. When required by applicable law, the carrier must solicit volunteers before anyone is denied boarding involuntarily. Check with your carrier for the complete rules on payment of denied boarding compensation (DBC) and for information on the carrier’s boarding priorities.

    If you have any questions about our overbooking or denied boarding compensation policy, please contact MEA Customer Relations Manager at +961 1 622340

    Middle East Airlines, POBox 11-206,
    Beirut-Lebanon, Tel +961 1 628888




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