1- I forgot to give my membership number on my last trip - What can I do?
MEA allows you up to 6-months retroactive claims for your MEA flights. You can access your account online, choose Claim missing miles & fill in the requested form, then submit your form. Or you can send as attachment e-mail, a copy of your ticket(s) or boarding pass (es) to cedarmiles@mea.com.lb.
2- My wife recently traveled on MEA - Can I get her miles on my account?
No. Miles may only be credited when the name on the ticket corresponds to the name of the member. However, your wife may apply to her own Cedar Miles membership and benefit from her flight mileage credit onto her individual account.
3- I have requested and issued my free ticket on MEA and would now like to change the dates of my travel - Can I do that?
Yes, MEA allows you to make flight or date changes to your reward ticket
subject to availability of seats, change fee, and certain other conditions.
4- How many more qualifying miles do I have to gain to be a Silver Cedar or Golden Cedar member?
You can access your account online, choose "My Account" and you can view your Qualifying Miles & Qualifying sectors at ease.
5- MEA does not fly to North America or the Far East, and I often travel to this part of the world. How can I still earn my Cedar Miles?
By traveling on MEA to Paris or Doha and then connecting onto our Cedar Miles partner Air France or Qatar Airways, you can still earn your miles all the way to North/South America, South Africa, Asia, and to many other destinations not currently served by MEA.
6- Can I earn miles when using the Bank Audi-Cedar Miles MasterCard?
Every time you use the Bank Audi-Cedar Miles MasterCard, you can earn miles, regardless of what you are buying. With the Platinum card, for every dollar you spend, that’s one mile earned. On the Classic card, you earn a mile with every $1.50 . To help you out, there is a 3,000 miles bonus when you first get the card.
7- What are the Cedar Miles mailing address and contacts?
Cedar MilesMEA Head Office - P.O.BOX:11-206
Airport Road - Code 0111, Beirut, Lebanon
Tel: 961-1- 629999
Fax: 961-1-623195
E-mail:
cedarmiles@mea.com.lb
8- How are my Miles credited?
You will only receive your miles if you or your travel agent quote your number at reservation and check-in. The system automatically credits your Miles after the flight has been completed. However, you should keep your original ticket(s) and boarding pass(es) so you can verify your online ”Account Activities” and be able to claim missing miles.
9- Why is my account missing information?
Information may be missing from your Online “Account Activities” for the following reason: You forgot to declare your membership / quote your number. You have to access your account online, Claim missing miles then your Miles will be credited automatically once validated.
10- What to do if my Miles for flights with your partners do not appear?
Always keep your original documents i.e. Boarding Pass(es) and Ticket(s) and send them along with your identification number / copy of your card, no later than six months from the date of concerned transaction. Ticket(s) without corresponding boarding pass(es) or boarding pass(es) without corresponding original ticket(s) will not be accepted. You must send them within 6 months from the date of the missing flights.
11- How do I check my account?
Any time, 24h/24, you can check your profile and account via the internet. Log on to mea.com.lb choose "My Cedar Miles" enter your membership number and password then view your account at ease.
12- I lost my password, how can I know what it is?
Please log on to
mea.com.lb choose “My Cedar Miles” Click “Forget password?”, enter your frequent flyer number & e-mail, then click on the Submit bottom & your password will be sent to your e-mail address.