Terms and Conditions governing Use of Site
1- Use of Site
Use of or Operation from the website hosted under www.mea.com.lb
(hereinafter referred to as "Site") implies acceptance by the user, of the following Terms and Conditions for Use, which we recommend that he/she carefully read. “Middle East Airlines Air Liban S.A.L.” (hereinafter “MEA”) reserves the right to modify and/or update the Terms and Conditions for Use at any time and without prior notice.
2- Ownership of data
The Site as well as the data connected there to is the property of MEA. No data procured from this Site may be reproduced, sold, transferred, modified, redistributed, published or be subject to commercial use in any way whatsoever without the prior written approval of MEA.
3- Obligations of User
By operating from or using this Site, the user accepts being subject to the terms, conditions, obligations and instructions stipulated by these general terms and conditions, in particular with regard to the following:
- The user guarantees that all the information provided about him/herself or about his/her home or family are true and correct. The Site must never be used for false or untrue speculation.
- Transmission of threatening, derogatory, political or racist data or more generally any illegal data is expressly prohibited.
4- Use of Personal Data
MEA has created the Site to allow the user to make reservations and purchase air tickets for MEA lines or for those of its partners. To make the required reservations and air ticket purchases, personal information about the user will be requested.
The information gathered may be used, in particular in the framework of promotions or commercial campaigns conducted by MEA through different types of media.
According to the options selected by the user and the information MEA stores, the user helps us to get to know him/her better in order to better meet his/her requirements.
MEA agrees to respect the confidentiality of the data transmitted and to refrain from disclosing it for sale, let, sub-let or exchange with a third party, except if MEA is legally required to do so in the framework of legal action or if the said information is required to be communicated by the competent authorities or if the said information is already in the public domain.
By going through this Site, the user accepts that MEA will use his/her personal data.
We offer a secure on-line payment system thanks to the very latest technologies available, in particular with regard to the SSL data exchange software.
The SSL server software, by means of algorithms, "encrypts" the information entered (banking particulars, address, etc.) prior to sending it over the Internet: when the information is encrypted, during transmission over the Web, it remains scrambled and is readable on our server only my means of a customized decryption key. Therefore, the user is sure of purchasing his/her ticket in complete confidentiality and security, provided the methods and instructions for use given hereafter are scrupulously adhered to by the user.
If your browser does not allow use of this secure technology, please get in touch with us to make your reservation.
Upon creating your account, you configure the identifier and password requested for future use or for updating information regarding your account. Your profile and data are protected by a password in such a way that you and you alone have access to the personal information. We recommend you refrain from releasing this information to any other individual. Only You are responsible for maintaining the confidentiality of your password and/or of any information regarding your profile. If you forget your password, please get in touch with us.
This Site has been created on the basis of data obtained from a variety of sources, whether on the World Wide Web or elsewhere. Consequently, MEA does not guarantee, howsoever, availability, access or the exactitude of the information contained in this Site.
MEA does not guarantee howsoever, the complete status, market quality or correctness of the data, whatever it may be, entered into this Site.
MEA shall not be liable, howsoever, for any prejudice, loss, claim, or damage foreseeable or not, direct, indirect or immaterial resulting or connected in any way with any other item of information existing on this Site, or any use or inability of use of the Site and/or of the data contained therein.
Please be reminded that passenger air transport is submitted to the conditions laid down by the General Terms and Conditions of Carriage which may be consulted on our Site. We recommend you carefully read the said terms and conditions.
Regarding any other goods or services presented on our Site and not falling under the General Terms and Conditions of Carriage, the liability of MEA may not be invoked when falling beyond its control and/or its possibilities including without limitation, interrupted postal service, improperly working communications or other source of disturbance. All the photos and documents illustrating the products proposed on this Site are not of a contractual nature and do not commit the liability of MEA, howsoever.
MEA may not be held liable, howsoever, for any indirect or consequential damage such as loss of profits, loss of contract or loss of opportunity resulting from the use of its Site or the data contained therein.
The inclusion of any hypertext link leading to all or part of the Site is strictly prohibited, unless previously approved in writing by MEA.
7- Links & Public Internet
The Site can provide the user access, to links to third party websites not under the control of MEA. The public Internet, including the World Wide Web, includes a large number of sites the content of which may be modified at all times by their owners.
These sites are run by parties who have at their disposal data communication equipment over which MEA has no control. Consequently, MEA is not liable howsoever, for the content of the different type of data obtainable from other third party sites to which hyperlinks are available, nor is MEA liable for the availability, access, exactness or suitability of the said information or data.
In particular, MEA disclaims any liability for third party sites that may not comply with the legal and regulatory provisions currently in force.
The inclusion by MEA, into its Site of different forms of content (data, visual information, etc.) connected to travel or other topics, either belonging or used by third parties, shall in no circumstance constitute an approval by MEA of the said content nor of any connection with the owners or operators thereof.
MEA disclaims any liability in the event of fraudulent or illegal use or of any other type of non legal exploitation of the Site by a third party.
8- Intellectual Property – Brand Names
The data, texts, information, images and photos which are part of this Site are under the sole ownership of MEA or the partners thereof, where applicable, and are duly protected by rights governing intellectual property useable exclusively for private purposes.
Any other use, reproduction, representation or adaptation under any form whatsoever of all or part of the items or data contained in the Site, without the prior written approval by MEA, shall be considered as an act of infringement.
This shall also apply to any brand names (trademark, logo) of MEA or of any other distinctive sign belonging thereto, on this Site and of which MEA holds ownership.
9- Modification of Terms and Conditions for Use
MEA retains the possibility of modifying or updating these Terms and Conditions for Use at any time and without prior notification.
10- Applicable Law and Litigation
These Terms and Conditions for Use are subject to Lebanese law.
In the event of dispute regarding the interpretation, performance or failure to perform, the Courts of Beirut-Lebanon shall have sole jurisdiction.
General Terms and Conditions of Sale over the Internet
11- Acceptance of general terms and conditions of sale
By the use of the Internet website called www.mea.com.lb (hereinafter referred to as "Site") and by purchasing therefrom, it is understood that the user is aware and accepts the Terms and Conditions for Use of Site as well as the General Conditions of Carriage and the present Terms and Conditions of Sale over the Internet, that we recommend you to read carefully.
12- Ticket Reservation from Site
Our secure on-line reservation facility makes it possible to check timetables and fares from the present day to over the 10 coming months. Reservations may be made at a required minimum of 2 days prior to departure.
It is possible to make 2 reservations per 24-hour period with the same personal form. Each reservation request may apply to up to 6 passengers (adults and children).
The party requesting the reservation must be obligatorily of legal age.
Our system enables choosing the seat the user would like on the flight when reserving from our Site. In case of a change in plane, the seat selected may no longer be guaranteed.
On certain flights it is also possible to reserve special meals.
To confirm your flight, you must fill out a personal form, and communicate information regarding your Credit Card to facilitate payment.
Once confirmed, the reference of your personal file will be sent to you. Also, an e-mail message stating confirmation along with mention of all the details regarding your reservation will also be sent. This, however, will take place with the understanding that the e-mail message in no way may be construed as receipt of payment. A bona fide receipt will be issued to the purchaser at the same time as the ticket. If your booking is not completely filled (no payment details) MEA can cancel it.
If a customer makes at least two identical bookings, MEA reserves the right to remove all the bookings without notice.
Any on-line purchase assumes that the customer is aware and accepts the present Terms and Conditions of Sale over the Internet.
Through ticket purchase via our Site for a flight on MEA, our General Conditions of Carriage shall immediately apply.
The passenger must carry a valid passport, entry visa for the country of destination as well as air ticket.
The passenger alone is responsible for all the formalities required by each country he/she flies to/from and is personally required to present all the regulation documents.
Our reservation system enables you to access the lowest fare possible. The fare communicated is valid only in the country of outgoing travel. The fares communicated by our system are given in the currency of the country of payment. For non US Dollars countries, there may be a difference between the final amount shown at booking step and the amount billed on your statement because of the conversion rate from local currency and US Dollars.
The prices published include the trip price, service fees when applicable and airport taxes except for some instances where airport duty is collected locally.
The terms and conditions connected to each of the published fares can be consulted on our Site. It is advisable to read them carefully and give your approval by ticking off the box in front of "Fare Conditions read and approved" as indicated on the Site. By ticking off this box, all the terms and conditions connected with the fare policy will be proposed by our reservation system.
For promotional and special fares, we reserve a limited number of seats. Therefore reservation will be subject to conditions of availability.
For reduced fares for accompanied infants and children, babies under 2 years of age and children under 12 years of age may be subject to special reductions. They shall be entitled to a special meal that has to be reserved in advance.
14- Method of payment
On the Site, MEA accepts only payment by credit card. Only those credit cards displayed by our system at the time of reservation can be accepted.
In all events, the credit card will be debited after confirmation of the reservation. If at the time of payment the payment fails, MEA will contact you to collect from another credit card. The fare booked is no more guaranteed.
MEA E-ticket is available on eligible flights, marked with an " E ". If the route is eligible, e.ticket would be the only delivery option offered.
16- Modification of reservation/ cancellation/refund
Once your reservation is confirmed, within the Fare Conditions, it is possible to cancel or change it by getting in touch with our Call Center or MEA branch office in the country of departure. To do this, it is necessary to provide the reference of your personal reservation form.
In the event of change or modification of the reservation, some fares are subject to penalties, the amount of which is given in the Fare Conditions as displayed on our Site, or in some instances may not be reimbursable or exchangeable.
For tickets departing from Lebanon and within the Fare Conditions, refund will be made within 1 month at least.
Service fees are not refundable.
If the conditions related to your ticket allow refund, you are kindly requested to contact the nearest MEA office.
17- Secure line
Our payment system is secure thanks to the very latest technologies, in particular SSL data exchange protocol. The SSL server software by means of algorithms, "encrypts" the information entered (banking particulars, address, etc.) prior to sending it over the Internet: when the information is encrypted, during transmission over the Web it remains scrambled and is readable on our server only via a customized decryption key. Therefore you can be sure your ticket is being purchased in complete confidentiality and security, on condition the methods and instructions for use given hereafter are scrupulously respected by the user.
If your browser does not allow use of this secure technology, to make your reservation, please get in touch with us.
Upon creating an account, the user configures the identifier and password requested for future use, or for updating information regarding the account. Your profile and data are protected by a password in such a way that you and you alone have access to the personal information. We recommend you refrain from releasing this information to any other individual. You alone are responsible for maintaining the confidentiality of your password and/or of any information regarding your profile. If you forget your password, please get in touch with us.
18- Competent Law and Litigation
The present Terms and Conditions of Sale over the Internet are governed by Lebanese law.
In the event of dispute regarding the interpretation, performance or failure to perform, the Courts of Beirut-Lebanon shall have sole jurisdiction.
19- Modification of Terms and Conditions of Sale over the Internet
MEA withholds the right to modify or update these Terms and Conditions of Sale over the Internet at any moment and without prior notification.
For any further information regarding the above-mentioned Terms and Conditions of Sale over the Internet, please contact us.